All prices listed are for the rental period specified and do not include taxes, processing fees, delivery/pick-up fees, or the damage waiver.
All rentals incur a non-refundable 15% damage waiver.
A 50% deposit is required to secure your reservation, 10% of your entire bill is non-refundable. The remaining balance is due 48 hours prior to delivery. Failure to pay the remaining balance by this deadline may result in non-delivery or pick-up availability of Rental Items.
Delivery, setup, and breakdown fees may apply and will be clearly outlined in your quote.
Minimum order requirements may apply.
Accepted payment methods will be listed on your invoice.

Rental periods are based on the time agreed upon in your contract, with a courtesy of a minimum of 48 hours, if needed.
Extended rental times or late returns may result in additional fees.
Delivery and pickup times are scheduled within a delivery window, not guaranteed to the minute.
The client is responsible for ensuring access to the venue at the scheduled delivery and pickup times.
All rentals must be ready for our team to pick-up, including being in the appropriate racks, bins, bags, and so forth.

Delivery is available within our service area.
Travel fees will be applied to all delivery locations. Pick-up at the warehouse is free of charge.
The delivery area must be clear, accessible, and safe at the time of arrival.
Stairs, long distances, elevators, tight spaces, or difficult access must be disclosed in advance and may require additional fees.
If we are unable to complete delivery due to access issues, no refunds will be issued.

The client is responsible for all rented items from the time of delivery until pickup.
Items must be used only as intended and in a safe manner.
Adult supervision is required at all times for children using rental equipment.
Clients must provide adequate power sources when required.
Items may not be altered, moved after setup, or used in prohibited ways.

Normal wear and tear is expected (this is included in your damage waiver)— excessive damage, loss, or misuse will be charged to the client.
Cleaning fees may apply if items are returned excessively dirty.
Dinnerware is not expected to be cleaned, our team will handle any cleaning of those items.
Damage waivers cover accidental damage only and do not cover theft, misuse, or negligence.
Replacement costs may be charged for irreparable items.

Cancellations must be communicated 48 hours in advance.
Refunds are based on the timing of cancellation and the terms outlined in your contract.
Date changes are subject to availability and may incur additional fees.
Weather-related cancellations are handled on a case-by-case basis unless otherwise stated.

While we do our best to guarantee all reserved items, availability is not guaranteed due to unforeseen circumstances.
We reserve the right to substitute items of equal or greater value if necessary.
Colors and styles may vary slightly from photos due to lighting, wear, or manufacturer differences.

The client is responsible for obtaining any required permits or venue approvals.
We carry liability insurance and can provide a Certificate of Insurance upon request.
All venue rules and regulations must be communicated to us in advance.

A responsible on-site contact must be available during delivery, setup, and pickup.
For day-of issues or emergencies, contact us using the number provided in your confirmation.

Still have questions?
No problem — we believe great events start with great communication. Reach out anytime!